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New Idea

Audit Log - More Options to Search

Related products:Freshservice
  • March 30, 2026
  • 0 replies
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You should be able to refine your search even more. The fact there are only 4 options available to filter on and you cannot search a specific date and time but then are forced to click through pages to try and find the exact log you were looking for. What if the thing you were trying to find was done a month ago but you cannot select the date and are instead forced to go through hundreds of pages to get to the specific Log you were looking for. 

 

You should be able to select a time, as well as a specific day. The date range is not sufficient and should be at the top of the list not hidden at the bottom. 

 

You should also be able to search on All Users not just on Agents OR Requesters. What if you were looking for a change made on an account needed to know both. You would have to sift through two sets of searches.