We often get printer consumable emails raise automatically from our supplier when toners are automatically re-ordered and shipped. In the comms from the supplier, the serial number of the printer the toner is assigned to is provided.
We were hoping to use Ticket Automator to configure a new workflow that, using the condition of “Ticket Fields.Description <contains> then the serial number that the Action would be to auto assign the correct asset from the asset inventory. However, there is no Asset option(s) in the action drop down list.
Could the Ticket Automator have access to Asset Inventory tables to allow this type of automation work?
