Pretty much all stats that you can get from the Agent Performance under Report View is based on who was assigned to the ticket, this gives false stats when you look at "Tickets resolved".
since we are a customersupport many of our agents respond to eachother tickets so that the customers will get a quick reply. But the way it is now we don't see how many tickets a day they resolve.
It would be good if freshdesk could have an option that allows the ticket to auto assign to the agent that resolved it.
