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New Idea

Auto-CC Requesters Reporting Manager on Ticket Creation

Related products:Freshservice
  • June 9, 2022
  • 0 replies
  • 13 views

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It should be possible to auto-cc the reporting manager of a requester when they create a ticket. It’s been proposed before that we have rules that do this statically and this just doesn’t scale - we have too many departments and reporting managers for this to be feasible.