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Auto Close rule when à ticket with 2 messages from agent has no answer from customer

Related products:Freshdesk
  • February 3, 2020
  • 1 reply
  • 15 views
E
Apprentice

Hi,

What kinf of rules and also with wich parameters i can build a auto close system of tickets.

For example : 2 messages from agent with more 5j (second message) without answer from asker.

-> Close 


Thank you 


Eric

1 reply

V
Community Debut

Hey Eric,


You can make use of two conditions - "Requester interactions" and "Agent interactions".


Cheers!


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