We are looking for a way to automatically convert calls into tickets right after the call is hung up.
Currently, when there is a call queue and the agent does not save the notes (because the agent have to answer another call) and they have to run through the call history again then create the ticket manually.
Hi
Definitely agree on the need to convert calls to tickets automatically.
In the meantime, Enterprise customers can make use of the “Call Transcription” feature to generate a transcript of the call and help agents get an idea of what the call was about without going through the recording.
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