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Auto-Refresh of Main Ticket Window

Related products:Freshdesk
  • March 22, 2012
  • 46 replies
  • 328 views
J
Apprentice
Make it so the main window for tickets can be set to auto refresh at a specified interval. I find this useful so that I am not going to grab tickets that may or may not have been picked up already by another agent. This is especially useful when viewing my open and unassigned tickets.

46 replies

C
Contributor
  • connie
  • Contributor
  • July 3, 2012
This has become an issue lately.  Our tickets automatically come in assign to a group.  One agent forgets to refresh the screen when they arrive, so they begin to work on a ticket while it's already been done.

Auto refresh would make this system much better to work with.
A
Contributor
  • arjun.paliath
  • Contributor
  • October 2, 2012
Hi,

We are already working on a Agent Collision feature where two agents working on a same ticket will be notified. We are about to implement this feature and since this is a real-time alert feature, we are working with our infrastructure provider to implement this sooner. We hope to get this out in the next 1-2 months time. 
J
Community Debut
  • jspratley
  • Community Debut
  • October 15, 2012
The agent collision detection is an excellent idea!  Hopefully it is implemented soon.
J
Community Debut
  • j.tulley
  • Community Debut
  • October 21, 2012
Hi Arjun, I'm evaluating freshdesk for our business and the lack of auto-refresh of the tickets would be a major problem for us. Could you give an estimated date when this would be implemented, thanks.
J
Community Debut
  • j.tulley
  • Community Debut
  • October 22, 2012
We've found that the refreshevery plugin for Firefox is a good workround for this.
A
Contributor

 Implemented? Where?

G
Community Debut
  • ggingras
  • Community Debut
  • July 17, 2013

We are looking at freshdesk for our new CRM and I was also surprised to see no auto-refresh of the ticket list. This should be relatively easy to add ? A few AJAX calls ?

V
Contributor

Hi Guys


This feature is going out by this weekend.


There will be a re-fresh option and notification for new Tickets in the Tickets list view section


regards

vijay

A
Community Debut
  • albert
  • Community Debut
  • September 25, 2013
We can't seem to see the refresh option or notifications. Is this out yet?

 

V
Contributor
  • vijay.shankar
  • Contributor
  • September 27, 2013

Hi Guys


Sorry due to some stability issues,we had to revert it. 


We will bring this back in a few months time.

I am changing this to In-progress


regards
Vijay

S
Contributor

Hello everyone, 


The Auto Refresh feature is here ! Now, the tickets page will get refreshed automatically just like your dashboard.

I
Contributor
  • igreenhalgh
  • Contributor
  • January 16, 2014

This does not seem to be enabled for me yet.  Was this feature rolled out to all users, or is there a schedule?

S
Contributor

Hi Ian, 


My apologies for the delay in getting back to you. The Auto-Refresh feature is now enabled for everyone. 


Thanks 


Samyuktha

S
Contributor

Hello everyone, 


Just wanted to leave a quick note that the Auto- Refresh feature is currently in Beta, so if you run into any errors please bear with us.  

Thanks 


M
Contributor
  • mwright
  • Contributor
  • February 19, 2014

Working well for me.  Thanks Samyuktha - good work on this essential feature.

G
Contributor
  • ggirdwood
  • Contributor
  • April 24, 2014

Hi Samyuktha - any idea on when this will be released to the masses?

S
Contributor

Hi Grant, 


My apologies for the late reply. The Auto- Refresh feature has been rolled out for everyone. However, the feature is still in beta so I am really sorry if you come across some errors. We are working on fixing them. 



M
Community Debut
  • michael_11806
  • Community Debut
  • June 23, 2014

Is this feature a part of the Sprout plan, or only the paid plans?  

J
Contributor

Michael, this feature is available for all plans.

S
Community Debut
  • scott.kroll
  • Community Debut
  • June 23, 2014

Does this need to be enabled on our end in anyway or is it turned on by default?

M
Community Debut
  • michael_11806
  • Community Debut
  • June 23, 2014

I'd echo Scott's question, does this need to be enabled somewhere?  The only thing I seem to get in the tickets view is a prompt that says 'a ticket has been updated'.  The actual screen itself doesn't refresh.


V
Community Debut

Doesn't seem to be working for me either... When a new ticket is created, it doesn't get through to the tickets (All current tickets, sorted by date created) screen without a refresh.

J
Contributor
Auto refresh is enabled by default and available for all plans.

Please wait for 30 seconds upon loading the ticket list page for the notification to appear in case of any new tickets / updates.

The notification about new tickets or updates to existing tickets will be displayed automatically without having to refresh the page . The agent then has to click on the notification to reload the view.
Imagine trying to read a paragraph when the page is scrolling continuously; the current design aims to eliminate this hassle in ticket view.

For further assistance, shoot us an email to support@freshdesk.com. We'll look into your account specific settings to see how we can help you better.

E
Community Debut
  • e.toroptsev
  • Community Debut
  • October 14, 2014

I don't see any changes too. No automatical page updates.

S
Community Debut
  • shane
  • Community Debut
  • November 13, 2014

Same here.  Brand new account created today--I'm testing the system to see if it will work for what I need it to do and this is a major drawback.  I need to be able to keep a support screen up on one monitor while I program on another, I can't be switching over to refresh all the time.  It *sounds* like this is out already--can I get confirmation please?

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