I think it would be extremely helpful and less of a nuisance to allow customers to setup an auto refresh option for every 3 seconds or so within the tickets tab in Fresh Desk. It is a bit of a nuisance to have to select update each time a new reply, ticket, or communication comes in.
New Idea
Auto-refresh on tickets view
+6It can also be very useful NOT to auto-refresh sometimes, like when you want to see how many tickets were taken or how many new tickets in a view.
+1 to have auto-refresh on main ticket views
Agree. Should be a setting at least, so that the option exists. Not to happy about updating the page x times a day.
You would also think hitting the ticket update that pops up it would take you to the tickets that have been updated. Its ok if you only have one page of tickets as you can see which ones have been updated.
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