I’ve seen this posted about, and closed, but this feature still doesn’t exist (so I’m told by support). It would be great to have a customizable auto-refresh timer for the ticket list view. Notifications are great, emails are great, but Agents *will* complain about having to refresh the page every time they want to see the new tickets in the list view, especially if a lot of their ticket management can be done from that view (assigning groups/agents when not assigned by Workflows). Even if it’s not something admins can customize, at least a standard 30 seconds to 1 minute would be great. Thanks!
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