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New Idea

Auto-refresh timer for ticket view

Related products:Freshservice
  • November 17, 2023
  • 1 reply
  • 34 views

mbackwater42
Top Contributor ⭐
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I’ve seen this posted about, and closed, but this feature still doesn’t exist (so I’m told by support). It would be great to have a customizable auto-refresh timer for the ticket list view. Notifications are great, emails are great, but Agents *will* complain about having to refresh the page every time they want to see the new tickets in the list view, especially if a lot of their ticket management can be done from that view (assigning groups/agents when not assigned by Workflows). Even if it’s not something admins can customize, at least a standard 30 seconds to 1 minute would be great. Thanks!

1 reply

afautley
Top Contributor ⭐
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  • Top Contributor ⭐
  • November 23, 2023

Yes please! imagine the amount of time less taken of people hitting refresh! they must do it 100 times a day. takes 1 second but that is almost 2 minutes a day saved per agent. 250 work days a year = 500 minutes a year saved = over 1 day a year save per agent!!!