This is probably a very basic question but if I just want to setup a blanket auto-reply email to anyone who sends in a ticket or emails support, how would I do that?
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Auto-Reply Email
+7Go to Admin, and the section Helpdesk Productivity. Then choose the icon for "Email Notifications". Select the tab "Requester Notifications", and activate "New Ticket Created". You can then set the email up as you require.
If only a subset of requester should get a notification, you can also use the rules in Automations.
I am not sure which plan you have to have to have these options available.
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