Use case:
I have x amount of agents. Some are in TS Group, others are in the FE Group. I'd like to set the default reply email per user's group, not just what is the default from when the ticket is created.
Example:
Stephanie, from TS, created a ticket. When she replies, the default email comes from the TS Group. When Mike, who is in the FE Group, replies on that ticket, it is still default in the Reply From: field as coming from the TS Group, even though he's not in that group.
