Am I just missing it, or is there no way to set an auto-response when a customer responds to a ticket after business hours (Observr rule, not dispatchr). Example: On an existing ticket, a customer responds in the evening or weekend after our normal business hours. I want to send a response saying "our office is closed, we will respond tomorrow..."
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Auto Response on replies received after hours
+1
+12Hi Chris,
At the moment, there are no direct options to send an automated response back for an user reply during non-business hours. However, you can create a backend app that will check for the timestamp of the reply and trigger an email notification back to the user in case if the reply is sent outside the business hours. Please have a look at our app documentation here : https://developer.freshdesk.com/v2/docs/product-events/
Cheers!
Am I correct that Freshdesk still lacks the above-described functionality?
+1I believe this is possible now within Freshdesk Automations.
How to send auto response for non business hours tickets? : Freshdesk
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