When writing articles in the Solutions or knowledge base section of FreshService, it can be a dangerous game there is no auto save. Not sure why in 2025 there is no autosave but it sure does suck when you spend an hour working on something and lose it.
You can’t even write it in a Google Doc and copy and paste because it loses the formatting. An auto-save feature should be top of the list, but the entire screen could use some modernization and formatting features.
