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Submitted

Auto save ticket notes

Related products:Freshservice
  • Dec 8, 2025 1:20 PM UTC
  • 0 replies
  • 24 views

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Automatically save what an agent writes in public and private notes.

Currently when an agent writes a note, Freshservice does not save it, so if the agent refreshes or closes the tab, what they wrote is lost.

This is unintuitive, as when writing a ticket reply, Freshservice saves what they wrote, so even if they refresh or close the tab, what they wrote is saved.