So, you want to create a new email or ticket to send out to a client. You click the New ticket or New email option and start filling everything in. After spending significant time on composing your email you have a slip of the finger and maybe close the page by accident, now all your effort has gone to waste and you have to start over again.
I know drafts work for tickets that already exist but We need functionality to auto save any new ticket or email you have started.
Hi All,
We heard your feedback and we have this one already added to the list of requests. You can watch out for this in our updates section.
Cheers!
+7Also need this for Canned Responses! Really, we need it for anything written. I just spent quite a while crafting a detailed Canned Response only to accidentally close out of the browser tab and lose it.
+1It’s unbelievable that there is no auto-save draft feature for new tickets. The time I have lost due to accidentally closing a tab or my VPN causing freshdesk to refresh and lose new tickets.
I can see this was requested 4 years ago. No updates yet?
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