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Auto Template of a Solutions Article

Related products:Freshdesk
  • November 2, 2015
  • 7 replies
  • 49 views
G
Contributor

When I create a Solutions KB article, it would be nice if I could either choose which template to use or have it default to a standard like this:


Symptoms:

 

 

Cause:

 

 

Resolution:


This is just a simplistic option, but I wanted to put in an example.

7 replies

M
Community Debut
  • mark_13421
  • Community Debut
  • January 13, 2016

I would love to see something like this as well. 

J
Community Debut
  • jcalver
  • Community Debut
  • June 8, 2017

Would like the option to save a template so all our FAQs look the same.

D
Contributor
  • dave_16325
  • Contributor
  • April 24, 2018
+1 to this also. Jira does a really good job of this when you have multiple authors and want to keep your articles looking the same, this is imperative to have.

 

L
Community Debut
  • lennart.stalf
  • Community Debut
  • December 19, 2018

+1. Are there any Updates on this so far?

N
Contributor
Forum|alt.badge.img+3

same thing!! would love to have that.

T
Community Debut
  • taniak
  • Community Debut
  • April 20, 2020

Would be handy

sajesh.krishnadas
Contributor
Forum|alt.badge.img+6

Great news! We're extremely delighted to announce the launch of Article Templates for your knowledge base. Start creating templates for your knowledge base to save time on creating content and deliver a consistent experience to your customers.


Read more.

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