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Autocomplete email address sorted by frequency used

Related products:Freshdesk
  • August 31, 2017
  • 3 replies
  • 19 views
I
Contributor
Hi, Whenever I compose an email on my iPhone, outlook, Gmail, whatever, I would just start to type in the first few characters of the email address and the most frequently contacted email address would be auto completed. However with fresh desk it would give me a random user's email address, not necessarily a frequently contacted user. This is very frustrating. Can this be added in? Thanks Isaac

3 replies

I
Contributor
  • isaac
  • Author
  • Contributor
  • May 9, 2018

??

I
Contributor
  • isaac
  • Author
  • Contributor
  • April 21, 2020

Am I the only one with this issue??

R
Community Debut
  • raj.kumar
  • Community Debut
  • April 29, 2020

Hello Isaac,

Hope you are doing well. Regarding your query, ideally when in Freshdesk when you are trying to add an email address while create a new ticket or composing an outbound email, the contact would be suggested based on the characters entered and if they are a part of the contact's name or email.

If it is that it isn't functioning right in your account, write us at support@freshdesk.com and we'd be glad to have this checked for you. Cheers!

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