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Autofill Scheduled Tickets Enhancements

Related products:Freshservice
  • August 15, 2022
  • 0 replies
  • 21 views

mmccoy
Skilled Expert
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It would be nice to add a auto parse function to the subject line of a schedule ticket.  In our case we need a date ((Date Generated))   “Daily Tasks - 04/01/22 - John Doe”.

 

We generate a dummy ticket each day automaticly via scheduler. Then I go and add task for the techs to work on thruout the day. It gets confusing if taks roll over to the next day as to which task ticket is “Today’s” and what is yesterdays.