Looking to automate canned responses, it would be nice if when a user submits a ticket with a certain tag, if a canned response would update in the ticket. Is there a way to do this already?
New Idea
Automate Scanned Response
+8- Top Contributor ⭐
While you cannot use canned responses for that, you can use automations based on a certain tags, to send a reply to the requester.
We are using this to send “auto-replies” to the requester for each new ticket based on language tags, source and type of the ticket.
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.