Automated Approval Emails w/Dispatch'r for Non-Agents

I need functionality like this but not ties to approvals  more so just notifying non agents including the whole ticket

Hi, any news on when this feature will be added?

Also looking for this feature. We have a number of people in the organisation who need to approve requests from their subordinates and adding them all as agents would be cost prohibitive.

I'm really upset that we don't have any updates regarding that however it's very important. Actually it seems as a bug in the design, as it should be included from the very begining.

Waiting to hear from you,

Rehab

Hi To All,

To begin with, I apologize on behalf of Freshservice for not having this functionality in place for a long time. I agree that this is a feature that should have been already  in the product. Also, this is one of the most wanted functionality by many. This thread itself is a sample. I am  in total support for you.

Only a couple of days back, I took this feature  with Product team and had a complete discussion. Signs look positive to me and I expect this to happen soon. Regarding timeline, I will update this in the forum within a week's time. 

Once again, I apologize for the inconvenience. I will ensure to have this functionality in product soon. I take complete responsibility.

Thank you

Regards,

Ramesh

Head of Presales-Freshservice

Hi Ramesh,

You stated 3 months ago that you would give an update on the timeline for this functionality within a week. Do you have an update on when this functionality will be available?

Hi Ramesh,

One of the things I always stress to my helpdesk team is the need for regular updates on open commitments.

If there has been no progress and will be no progress for some time, it would be appreciated if you can say so. Alternatively, it would be good to see a commitment from Freshservice to having this implemented.

Any update here?

What's happening with this one?
This would be pretty handy in getting HR to authorise new starter accounts. 

This seems to be another case of "coming soon" and he we are 5 months later.

 

I also need to this functionality - seems odd it can be done manually but not via dispatch'r rules. 

Hi, will this be delivered or is there a workaround?

The FS automation is severely crippled by the lack of this feature.

Please update us on where you are with this, 2 years is a long time!

YahooCustomerService....hmmm, can't say I've ever come across 'yahoocusomerservice.co/' as an official support channel.

@freshservice, is this a verified URL?

Any update on this Fresh Service?

There is a ton of features that your customers request with no updates for years....

Here is another 2 year old feature request that I can't imagine would be that difficult to implement.  I'm not sure why you all don't just consider closing out these easy wins.  You have dozens of replies here and each of these customers would be happy to see this implemented.  Instead you all are busy making a "marketplace" which just holds all the same integration that showed up under an Admin tab...

 

Because they want you to pay for 50 agents who will NEVER login for anything other than to click a handful of approvals each month...

@KevinBrenner

Yeah, even the latest "Falcon Release" is more of a CSS rework than true functional improvement. LOL. Oh well, I guess we'll have to rise above and impress our clients with actual service, as opposed to throwing another, "award winning" platform at them.

Agreed though, easy wins like this would definitely make using Freshervice a better experience.

@Mike what did you end up using instead and how do you connect the other system to FS?. I very nearly pulled the plug just before our first renewal (data accidentally deleted by FS and no backup), but ended up deciding to give FS another 12 months to work out these issues.

@Adam Freshservice is ran as a stand-alone tool, no connection to our other system(s), ultimately a front-line tool for less IT-centric functions... e.g. General customer service for internal and external use...

Take a look @ ConnectWise, it's very not cheap, but neither is FS when you need to scale... Granted there are others, prices and functionality vary, there is no one size fits all... Use what works for your environment.

Also Lansweeper and similar tools like Spiceworks are worth checking out...

Any update on this feature ?

This a much needed feature and  3 years to incorporate this feature is not acceptable. What can we do to get this moved up and get it on the development schedule

Guys I think this is coming with the New Smart Automator...atleast I hope so. This is what the support team has told me. Hard to believe people are bashing FS in this thread and no-one form FS has chimed in to settle down disgruntled customers.

I for one like FS and my enhancement request are minimal. We all know that their cashcow is FreshDesk.