You can send approval request to an email address directly from a ticket (service request) approval. (service-request.png)
However Dispatch'r can only send approvals to helpdesk users. (dispatchr.png)
I'd like the ability for Dispatch'r to send approvals to an email address just as you can from within a service request.
It's odd that you can do it in one place on Freshservice, but not another place within the same system for the same function.
Hello folks,
You'll get a notification (and solution articles) on this in a few days, but here you go. You can set up approvals to be sent to requesters as well from today :D. This feature is available both in the Workflow Automator and in the dispatchr.
Cheers!
Sid
Very happy to see this finally implemented. This was BIG in our decision to stick with Freshservice.
+1Hi,
Hope you all are doing good,
As few would have noticed this already, This feature has been released . You would be able to send approval emails to any user in your portal using the automation rules. The below screen shot will assist you on where you would need to look for. Please let me know if you have any more queries.
We from Freshservice really appreciate your patience on this.
Regards,
Dominic
Freshservice - Product Specialist
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