Hi!
We currently use the Jira Plus integration and for the most part this works quite well. However, one pain-point is agents have to manually create a linked Jira ticket for each Freshdesk ticket a customer creates.
We run many BAU processes through these systems and having automated Jira ticket creation would greatly help us in reducing turnaround time, especially with vary time zones across internal teams and our customers.
Would love to know if something like this is on the roadmap for this integration or if it could be added?
Please let me know if any more information would be helpful. Thanks!
