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Automated Ticket Update based on a Tag

Related products:Freshdesk
  • September 14, 2021
  • 0 replies
  • 13 views

Figgilant
Apprentice

We would like to have an automation available in case an agent adds a Tag to a ticket. In this case we would like to add a private note with some instructions for all agents and send a notification via email to all agents. At the moment I can only make this happen when a ticket is updated to another group or type. But I don’t want the ticket to move from group or type...