I don’t know if this is on the roadmap to implement into Freshservice but we’d like the ability to trigger a workflow after a certain amount of time or at a specific time after a ticket has been created as well as expanding scheduled workflows to be able to trigger hourly instead of just daily, weekly or once.
I know you can set up Supervisor Rules based on hours since a ticket has been created for example but it would be nice to have this same behaviour for workflows.
New Idea
Automated workflow triggering based on different time events
- Top Contributor ⭐
- Top Contributor ⭐
There is an option to set a timer in an event based workflow; is that what you need?
No, I want workflow nodes to be triggerable within specific times of a ticket being raised instead of just when a specific action is taken or to be able to change Scheduled Workflows to run hourly instead of daily being the shortest period of time you can run a Scheduled Workflow.
With the Timer node I can only set the timer to run after the first trigger of the node, which isn’t ideal when I’d like a workflow running at certain intervals throughout the day depending on requirements being met.
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