Freddy's AI-generated ticket Summary is a valuable feature, but they currently include customer names, usernames, project names, workspace names, and other identifiable information taken directly from the ticket.
It would be extremely useful to have the option to automatically anonymise summaries before they are generated or saved.
Examples could include:
- Replacing customer names with "User"
- Redacting other identifiable customer-specific data
Ideally, this would be configurable at the account level, allowing administrators to:
- Enable/disable anonymisation
- Define which entity types should be anonymised
- Choose replacement values (e.g., "User", "Company", “workspace!” etc.)
This would help organisations that need to minimise the inclusion of identifiable information within summaries, while still benefiting from AI-generated ticket documentation and reporting.
