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Automatic Email When FreshFone Voicemail left

Related products:Freshdesk
  • November 23, 2014
  • 2 replies
  • 9 views

We are in the process of setting up FreshFone. 


It would be great if an automatic email notification can be sent out when someone leaves a voicemail message.  So, if the calling number is known - then the email can be sent to the group responsible for that customer.



Tim

2 replies

aravind.sundararajan
Skilled Expert
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Hi Tim,


Sorry for the pretty late response on this thread. You could probably setup a Dispatchr rule to alert agents on a voicemail - You can set the conditions as : Source is phone & Subject contains voicemail


Cheers!


It would be even better if the email contained a copy of the voicemail translated to text