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Add a feature to set how often to automatically refresh the ticket page.

it is very odd that this is not part of a system that is constantly in flux, especially with multiple agents working on multiple tickets.
Oh, this is the most requested feature of our agents!
Best solution would be an ajax realtime view (i.e. with jQuery or Prototype).
Automatic refresh would be great. I also think that it would be nice to make Tickets the default page rather than the Dashboard ...
Hi Guys,

This is very much in dev mode and we will commence testing this and bring it out soon

regards
Vijay
I could have sworn it did this when I first tried it out - it probably just seemed so obviously essential I didn't think about it!

Can we have a timeline for this (asap please!)
Not sure what browser everyone is using, but in Chrome there is an app you can use to do this as a workaround.  Go to the Chrome Web Store and search for "Auto Refresh Plus".
I was also surprised that the ticket views didn't refresh.  Looking forward to this enhancement.

Absolutely useful!

+1 Need this

 Useful for ticket list and single ticket page

Hello everyone,


We are currently working on the Automatic Refreshing of the Tickets view page and will be bringing in the functionality similar to what is already present in the Dashboard. 


We are testing for some performance issues and hence will take a while before we can roll this out for you. 


Please bear with us till then. 


Thank you all for the wonderful suggestions. Please keep it coming. 


Thanks,

Annapoorna 

I cant wait for this!!

As a new user, I've already found the lack of an auto refresh very quickly! Come on and finish what is otherwise such an excellent product!

"Vijay Shankar
said 9 months ago <<<<
Hi Guys,

This is very much in dev mode and we will commence testing this and bring it out soon

regards
Vijay"


End quote :P

Hey everyone,


Thank you for posting on our Forums.


I understand that this is really a very important and useful feature to have. Please hold on for another two months, and you wouldn't be disappointed. 


Thank you for your love and support,

Anna

Hi Anna, any update on that 2 months?

Any update on this?

It's a critical function

Hi guys,


We are extremely sorry for the long delay in updates. We have previously mentioned that this feature is in the testing phase.Thought we should back up a little and tell you what's going on.We developed this feature sometime back and released it to a select group of customers. Based on the feedback received, we have gone back to the drawing board and building this feature from scratch again. We will keep you posted on the development, thank you for your patience.

Hi Samyuktha,

thank you keep us on track :-D

Any progress on this? Our old ticket system did this and it's bothering our staff that they have to manually refresh to see new tickets. This feature is very useful and needed.

I think that is implemented.

Hi Cody, 


This feature has been implemented. I'm sorry had not posted an update on this thread.


We had announced the update in this thread earlier https://support.freshdesk.com/support/discussions/topics/1689 


Thanks 



Interesting koo need help with
Our agents notice that after filling the field Agent and save/update, the page needs a refresh F5 before they can use an canned response in which the name of the agent is used.

 

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