Skip to main content
Closed

Automatic refresh for the ticket page

Related products:Freshdesk
  • Aug 11, 2012 4:31 PM UTC
  • 28 replies
  • 148 views
Contributor

Add a feature to set how often to automatically refresh the ticket page.

28 replies

Contributor
  • marc.turner
  • Contributor
  • Aug 14, 2012 8:16 PM UTC
it is very odd that this is not part of a system that is constantly in flux, especially with multiple agents working on multiple tickets.
Contributor
  • jeanpaul
  • Contributor
  • Aug 23, 2012 10:30 PM UTC
Oh, this is the most requested feature of our agents!
Contributor
  • matthias.fax
  • Contributor
  • Aug 24, 2012 9:44 AM UTC
Best solution would be an ajax realtime view (i.e. with jQuery or Prototype).
Apprentice
  • david_10227
  • Apprentice
  • Aug 27, 2012 1:27 PM UTC
Automatic refresh would be great. I also think that it would be nice to make Tickets the default page rather than the Dashboard ...
Contributor
Hi Guys,

This is very much in dev mode and we will commence testing this and bring it out soon

regards
Vijay
Community Debut
  • website
  • Community Debut
  • Oct 23, 2012 3:47 PM UTC
I could have sworn it did this when I first tried it out - it probably just seemed so obviously essential I didn't think about it!

Can we have a timeline for this (asap please!)
Apprentice
  • alohman
  • Apprentice
  • Nov 26, 2012 7:07 PM UTC
Not sure what browser everyone is using, but in Chrome there is an app you can use to do this as a workaround.  Go to the Chrome Web Store and search for "Auto Refresh Plus".
Contributor
  • campbellwild
  • Contributor
  • Dec 11, 2012 9:09 PM UTC
I was also surprised that the ticket views didn't refresh.  Looking forward to this enhancement.
Contributor

Absolutely useful!

Apprentice
  • coreybr
  • Apprentice
  • Jan 29, 2013 5:17 PM UTC

+1 Need this

Contributor

 Useful for ticket list and single ticket page

annapoorna.venketaraman
Skilled Expert
Forum|alt.badge.img+8

Hello everyone,


We are currently working on the Automatic Refreshing of the Tickets view page and will be bringing in the functionality similar to what is already present in the Dashboard. 


We are testing for some performance issues and hence will take a while before we can roll this out for you. 


Please bear with us till then. 


Thank you all for the wonderful suggestions. Please keep it coming. 


Thanks,

Annapoorna 

Head of Community
Contributor
  • chris.tinta
  • Contributor
  • Mar 8, 2013 1:39 AM UTC

I cant wait for this!!

Community Debut
  • kgolding
  • Community Debut
  • Apr 30, 2013 2:48 PM UTC

As a new user, I've already found the lack of an auto refresh very quickly! Come on and finish what is otherwise such an excellent product!

Community Debut
  • dylanh724
  • Community Debut
  • Jun 6, 2013 12:30 AM UTC
"Vijay Shankar
said 9 months ago <<<<
Hi Guys,

This is very much in dev mode and we will commence testing this and bring it out soon

regards
Vijay"


End quote :P

annapoorna.venketaraman
Skilled Expert
Forum|alt.badge.img+8

Hey everyone,


Thank you for posting on our Forums.


I understand that this is really a very important and useful feature to have. Please hold on for another two months, and you wouldn't be disappointed. 


Thank you for your love and support,

Anna

Head of Community
Community Debut
  • jeremy
  • Community Debut
  • Sep 25, 2013 9:02 PM UTC

Hi Anna, any update on that 2 months?

Community Debut
  • admin_11112
  • Community Debut
  • Oct 18, 2013 8:28 AM UTC

Any update on this?

It's a critical function

Contributor

Hi guys,


We are extremely sorry for the long delay in updates. We have previously mentioned that this feature is in the testing phase.Thought we should back up a little and tell you what's going on.We developed this feature sometime back and released it to a select group of customers. Based on the feedback received, we have gone back to the drawing board and building this feature from scratch again. We will keep you posted on the development, thank you for your patience.

Contributor

Hi Samyuktha,

thank you keep us on track :-D

Community Debut
  • cody.berweger
  • Community Debut
  • Mar 20, 2014 8:57 PM UTC

Any progress on this? Our old ticket system did this and it's bothering our staff that they have to manually refresh to see new tickets. This feature is very useful and needed.

Contributor

I think that is implemented.

Contributor

Hi Cody, 


This feature has been implemented. I'm sorry had not posted an update on this thread.


We had announced the update in this thread earlier https://support.freshdesk.com/support/discussions/topics/1689 


Thanks 



Community Debut
  • deeznutz10186
  • Community Debut
  • Apr 9, 2014 7:22 PM UTC
Interesting koo need help with
Community Debut
Our agents notice that after filling the field Agent and save/update, the page needs a refresh F5 before they can use an canned response in which the name of the agent is used.

 

Terms of UseAccessibility statement