Please give us an option to enable the automatic sorting of ticket field values based on their frequency of use. This will save agent agent time scrolling through lists when the most common options are near the top.
More advanced control would be to have an option to show the top N options at the top, followed by a divider line, and then the rest of the options in custom or alphabetical order.
New Idea
Automatically Adjust Ticket Fields List Order by Usage
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