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Automatically assign group to Facebook and Twitter posts

Related products:Freshdesk
  • Sep 10, 2012 9:00 PM UTC
  • 4 replies
  • 27 views
Apprentice
The "assign to group" feature under email settings is great.



Would it be possible to add something similar to incoming Facebook and Twitter posts?

4 replies

Apprentice
  • tori
  • Apprentice
  • Nov 8, 2012 9:47 PM UTC
I'd definitely like to see this added. I was surprised when I could not find the option in the admin panel when I went to do this today.
Community Debut
  • jesse
  • Community Debut
  • Jan 23, 2013 8:29 PM UTC

Would like to see this too. What's the status of this?

Contributor

Hi,


I would also like to see this. Is there any way you can do this using dispatch'r or supervisor ?



aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


It is now possible to automatically convert posts into tickets and assign them to a specific group. You'd find this option in the twitter/facebook page setup.




Cheers!

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