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Automatically close alerts

Related products:Freshdesk
  • May 30, 2020
  • 1 reply
  • 25 views
M
Apprentice

Hi, 


We're using Solarwinds N-Central to monitor and manage our customer infrastructure. We're getting alerts from that platform via email. The tickets are being created for those alerts in Freshdesk. What we want to know is, how can we auto close an alerts when it comes back to normal? Examples of the alert subjects are below. 


Failure alert: Alert: Hadeed > Springfield - HQ: HQ-MGT-CONFR Disk I/O Failed

Back to normal Alert: Alert: Hadeed > Springfield - HQ: HQ-MGT-CONFR Disk I/O has returned to normal

1 reply

hemanth.ramya
Community Manager
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  • hemanth.ramyaCommunity Manager
  • Community Manager
  • July 21, 2020

Hello Arosh!


You would be able to set up a Ticket creation automation rule (Admin > Automation > Tickets > Ticket creation) using a condition with common subject phrases and automatically close such tickets created due to alerts. The sample screenshot below would be of better reference:



Hope this helps!

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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