It would be handy if a ticket would be created on a specific date I choose. For example each Wednesday an external contractor is working for us and we always have to enable his AD account. Instead one of our agents has a reminder in his own calendar to remind him of this. This could be useful for other regular tasks also.
Under Review
Automatically create tickets when a specific date occurs
+2Thanks for the feedback! I’m from the Freshdesk product team :)
We want to build automation that run on a schedule at some point. It’s not in the short term roadmap I’m afraid.
Meanwhile, do keep the upvotes coming :)
+3Thanks for the feedback! I’m from the Freshdesk product team :)
We want to build automation that run on a schedule at some point. It’s not in the short term roadmap I’m afraid.
Meanwhile, do keep the upvotes coming :)
+8New Idea→Open : Open for Consideration
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