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Automatically Follow a thread after posting a comment

Related products:Freshdesk
  • June 11, 2013
  • 3 replies
  • 35 views

When you post a new topic it gives you the option to "Monitor This Topic".  But, when you're posting a comment it doesn't. Posting a comment should have the same checkbox.


I've posted in several threads here and never got an email notification when someone replied...


I realized this is because I didn't manually click the follow button.  The default for most forums now a days is to monitor any topic you post in.  

At the very least there should be a checkbox down at the bottom when adding a comment.  


3 replies

annapoorna.venketaraman
Skilled Expert
Forum|alt.badge.img+8

Hey Blake, 


Thank you for being so active in our Forums. 


We're gathering as many requirements as possible for our Forums revamp and this looks like  a sure entry. 


Good to see you coming up with such ideas. Please give us more.


Cheers,

Anna


  • Community Debut
  • November 23, 2013

Is it possible to monitor a thread without posting in it?


Hi Jed,


It is possible to monitor threads. To monitor the forum thread click on the "star" in top right. 

 For monitoring ticket thread, click on the "star" which is in top center.