When using Atlassian JIRA Plus plugin, it would be great if the linked JIRA issue in the Freshdesk ticket can be automatically set after the corresponding JIRA ticket is set. Currently we can have an automation that creates a JIRA ticket but then the agent needs to manually link the JIRA ticket to the Freshdesk ticket.
New Idea
Automatically Link Corresponding JIRA ticket when creating new Freshdesk ticket
Until a few hours ago, our Atlassian Jira Plus integration component linked the Jira record to the Freshdesk record automatically after creation. However, once you create the Jira record from Freshdesk, it is no longer auto-linked. That means I need to go to Jira, locate the record, copy the ID #, paste it to link it.
New bug or ...
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