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Automatically link group based on 'from' e-mail address

Related products:Freshdesk
  • April 30, 2019
  • 1 reply
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Automatically select a group based on the 'from' e-mail address when creating a 'new e-mail'. 


When creating a new e-mail, the first thing you have to select is the 'from' address. Later on you have to select the group. In our case, one e-mail address is linked to only one group. It would save a lot of time if the right group is automatically selected based on the e-mail address. 

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