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Automatically order dropdown items for a ticket field

Related products:Freshdesk
  • January 29, 2020
  • 3 replies
  • 30 views

When creating a dropdown field for tickets and adding items to it, there doesn't seem to be any option to automatically order the items (alphabetically).


This is very necessary and can save a lot of manual work when a dropdown field contains many items.

image


I hope this will be added as a feature soon.


Thanks!

3 replies

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  • Community Debut
  • February 9, 2020

Yes, we need this! Please make it happen! 


  • Community Debut
  • February 14, 2020

My solution to this was to run a script to click the "Add Item" button 310 times (I needed 310 items added), then create a file with a field item on each line, and use this autohotkey script to populate the dropdown:


^j::

loop, read, inputfile.csv

 sendInput,% a_loopReadLine "{tab}"


---


Of course, it doesn't work for when you need to add items retrospectively, but it did the initial job.


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  • Community Debut
  • February 19, 2020

Thanks Jamie Cargill,

But this should really be an option is the ticket field, don't you agree?