Skip to main content
Closed

Automatically order dropdown items for a ticket field

Related products:Freshdesk
  • Jan 29, 2020 9:15 AM UTC
  • 3 replies
  • 40 views

When creating a dropdown field for tickets and adding items to it, there doesn't seem to be any option to automatically order the items (alphabetically).


This is very necessary and can save a lot of manual work when a dropdown field contains many items.

image


I hope this will be added as a feature soon.


Thanks!

3 replies

Forum|alt.badge.img+1
  • Community Debut
  • Feb 9, 2020 1:08 PM UTC

Yes, we need this! Please make it happen! 


  • Community Debut
  • Feb 14, 2020 11:42 AM UTC

My solution to this was to run a script to click the "Add Item" button 310 times (I needed 310 items added), then create a file with a field item on each line, and use this autohotkey script to populate the dropdown:


^j::

loop, read, inputfile.csv

 sendInput,% a_loopReadLine "{tab}"


---


Of course, it doesn't work for when you need to add items retrospectively, but it did the initial job.


Forum|alt.badge.img+1
  • Community Debut
  • Feb 19, 2020 9:07 AM UTC

Thanks Jamie Cargill,

But this should really be an option is the ticket field, don't you agree?