Automatically remove specific emails from the CC field

This would be great. We have some “legacy” email addresses that forward into FreshService. They get CCd on every reply to tickets that were created that way. It doesn’t cause a problem per se but it adds clutter to the list of recipients. Would be nice to be able to automatically remove those addresses.

We often have users who CC the IT department directly instead of sending just to the support address.  This duplicates the number of emails we receive when the ticket is created and for any response.  Often IT agents forget to remove themselves from the CC address.  Automatically striping out the designated email address from the CC field would cut down on ticket spam immensely.