Is there a way to have the origin date set automatically instead of having to pick on the calendar every time? We would still like to be able to set it as well should we put a ticket in on a later day.
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Automatically set origin date
This is a functionality we were very surprised not to have. When we follow up on customer emails, we would like to insert the "ticket submitted date" into the email reply. If you can add this functionality it would be much appreciated.
+12Hello,
You could use the placeholder {{ticket.created_on}} in ticket replies to automatically populate the created date and time of the ticket. If you want this to show up on every response, I'd suggest you add this to the agent reply template section under Admin->Email templates.
You can also the webhooks option in automations to automatically populate the custom date field with the created date value using the Freshdesk API. Read https://developer.freshdesk.com/api/#update_ticket for more details on the parameters and endpoint details.
Cheers!
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