When viewing a ticket, it would be helpful to automatically see the 5 most recent tickets without having to hit "Recent Tickets."
We often receive duplicate emails/voicemails, and it is an extra unnecessary step for our agents to have to hit a button on every single ticket to check if the customer has inquired in multiple times.
+12Whitney,
This can be made possible using a freshplug that will list the recent five tickets from the requester in the ticket page. Please look for the email with the code and instructions to enable the freshplug.
Cheers!
+12Hello,
The recent tickets widget in the ticket page displays the recent 5 tickets submitted the user along with the current status of those tickets.
Cheers!
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