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Future Consideration

Automating "Finish to Start Dependancy"

  • Apr 24, 2025 3:37 PM UTC
  • 5 replies
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Active Contributor
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I have been unable to locate a way to enable the "Finish to Start Dependancy" on TASKS automatically.

We have certain processes that require "Finish to Start Dependancy" to ensure proper execution order and would like to enable "Finish to Start Dependancy" based on a Workflow for certain ticket types. 

 

I have been unable to locate either a Workflow automation, Scenario or Supervisor rule that would activate the Dependancy. 

 

Did I miss it somewhere or does it have to be activated manually for each ticket? 

D Ernst -

5 replies

zachary.king
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  • zachary.kingTop Contributor ⭐
  • Top Contributor ⭐
  • Apr 24, 2025 7:06 PM UTC

Hello ​@David Ernst, I recently asked the same question from Freshservice Support and they indicated there is currently no way to set this automatically. We have requested that they add it to workflow automators and the Freshservice API. Awaiting the feature to be developed.

Sorry for the disappointing news.

Take care!

- Zach / ITOps Supervisor - ITSM
    Kamakshi
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    • Kamakshi
    • Former Community Manager
    • Apr 30, 2025 1:41 PM UTC

    Hey Folks!

    Should this thread be converted to an IDEA?

    Freshworks Community Manager
      zachary.king
      Top Contributor ⭐
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      • zachary.kingTop Contributor ⭐
      • Top Contributor ⭐
      • Apr 30, 2025 2:38 PM UTC

      Hey Folks!

      Should this thread be converted to an IDEA?

      Yes please. Though I feel as if we have raised this idea before. I could be wrong though lol. Thanks ​@Kamakshi V 

      - Zach / ITOps Supervisor - ITSM
        ViniciusCMaia
        Community Debut
        • ViniciusCMaia
        • Community Debut
        • May 12, 2026 8:16 AM UTC

        Hello, folks.

        Can someone confirm it’s still on the go or already implemented?

        Thanks

        Community Debut
        • JRW
        • Community Debut
        • May 13, 2026 7:52 PM UTC

        Hello, folks.

        Can someone confirm it’s still on the go or already implemented?

        Thanks

        I reached out to support on this today and got the same response.

        This feature has been raised as a request for future updates. The request would be considered based on the following parameters :

        1) Technical feasibility of the request
        2) It's alignment with the product roadmap
        3) Demand for the feature

        I encourage you to reach out to support as well to increase the demand for the feature.

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