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New Idea

Automation for Solution articles

Related products:Freshdesk
  • June 4, 2024
  • 0 replies
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It would be great if we can create an automation that sends notification email when a new article is created in the Solutions. Adding something like follow for Solution folders might be helpful. If a customer marks a folder as followed, they can be informed about the changes in that folder (thus, of a specific subject) via email.