Skip to main content
New Idea

Automation for tracker ticket > Action in related tickets when status tracker is updated

Related products:Freshdesk
  • March 20, 2024
  • 0 replies
  • 10 views

Forum|alt.badge.img+3
  • Active Contributor

Hi,

In parent/child we can perform an action in the child when the parent is updated or visa versa (in automation).

This is also possible for a change in related tickets to make an update in the tracker ticket.

Why isn’t it possible to perform an action in related tickets when a tracker has been updated? :) 

It would be handy to have the following:
Is tracker is resolved > Status of related tickets is changed to ‘Tracker resolved’

kr

Koen