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Automation Request: Update Parent Ticket

Related products:Freshservice
  • May 19, 2025
  • 0 replies
  • 23 views

volcanicdove
Skilled Expert
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Hello,

 

Please consider implementing the option to associate and update a parent or child ticket within the Automator. When a dependent ticket has been updated, it’s frequently necessary for process stakeholders to be notified in an auditable manner (preferably by notes added to the parent ticket). This is a major pain point for my organization and we have spent a considerable amount of time and effort building around the lack of this feature.

 

Thank you