IF you tell a ticket creation rule to change product and send a different notification. Freshdesk will then send the mail from the primary email address linked to the original product and NOT the email linked to the product you tell the rule to change to.
Freshdesk should send the mail from the primary email address linked to the product you tell the rule to change to of course. The other way around does not make sense.
Freshdesk support says this is be design and how it should work. Therefore my request here.
