Hi,
we have many support emails that have been connected into Freshdesk. All the incoming emails are converted into tickets which is good. But in some cases its a bit annoying, mostly when an internal email is converted into tickets, so all the colleagues can see it.
I know that we can create such an automation rule when we can delete it (soft delete, so its still in the Trash) or mark it as spam.
It would be really good if we could create an automation rule (even with webhook) that makes a HARD DELETE on these ticketes.
Thanks,
Dávid
