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automation rules cannot be updated- anyone else having this problem?

Related products:Freshdesk
  • December 31, 2019
  • 2 replies
  • 36 views

I have many automations.  I cannot update them without getting an error pop-up of "please check the rule configuration" 

The rule functions.


I have opened support cases with freshdesk, with little success.


If I clone the rule, it fails as well.


I can create a rule usually but that is time consuming.


There seems to be no api interface to get the rule content.


Anyone else experiencing this?


2 replies

  • January 3, 2020

Hello Michael,


Apologies for the delay in response. Are you still facing trouble updating automation rules? If yes, please write to support@freshdesk.com and one of our support heroes will assist you further on this.


Thank you