Hi there,
I use NinjaRMM and I want to use Freshservice as my ticketing system. What NinjaRMM does when something happens on a customer's computer, is that it sends an email alert out to me. That alert always comes from "noreply@ninjarmm.com" or something similar.
Ninja tells me the customer that the email is associated with, but it doesn't put their email in the alert. I want to receive the email, then automatically take the "customer's name" from the body of the email, to set a particular email for the requester.
Is this possible? I'm sure many people would like this option.
