Currently the automation action “Create a new ticket” does not apply when a ticket was created via New > Email, but only to source email, portal, or phone. We should be able to choose the source, including custom fields.
Submitted
Automation - Ticket Update - Create a New Ticket - All ticket sources
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.