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Open : Open for Consideration

Automation to allow new contacts in a certain company to have access to all tickets inside the company

Related products:Freshdesk
  • January 12, 2023
  • 2 replies
  • 66 views

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We have a nice feature to allow a contact to have access to its companys tickets.

Thats good, however this has to manually set.

 

We have companys who like to be transparent about the issues they send it and would like to automaticly see all the issues they send in.

Therefore an automation would be nice to automatically allow contacts of a certain company to have access to all their tickets.

 

An other interessting additon would be to allow them to have access only to tickets with a certain tag - this would be super nice to filter the tickets they can have access to.

 

What are your thoughts?

2 replies

alyssia.correa
Skilled Expert
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NewOpen

kgoebel.numecent
Community Debut

This request appears related to the following request which is to enable the “Allow this contact to view all the company’s tickets” setting by default: “Allow this contact to view all thys company’s tickets” as default portal behaviour | Freshworks Community