Skip to main content
Closed

Automation to delete empty subject/description

Related products:Freshdesk
  • Oct 4, 2022 6:47 PM UTC
  • 0 replies
  • 25 views

Kaley White
Contributor
Forum|alt.badge.img+7

I need to auto-delete tickets for which both of the following are true:

  1. Subject is (no subject) or empty.
  2. Message body is empty.

I tried to use “Subject” “Is” and “Description” “Is,” but the value field cannot be blank.