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Automation to delete empty subject/description

Related products:Freshdesk

Forum|Forum|3 years ago
October 4, 2022
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Kaley White
Contributor

I need to auto-delete tickets for which both of the following are true:

Subject is (no subject) or empty.
Message body is empty.

I tried to use “Subject” “Is” and “Description” “Is,” but the value field cannot be blank.