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Automation to send reminder email to customer if CSAT is not taken

Related products:Freshdesk
  • January 28, 2020
  • 1 reply
  • 23 views
E
Apprentice

We would like to send a reminder email to a customer if their CSAT is not taken within 7 days of the original CSAT notification going out. 

1 reply

N
Community Debut

Hello Elizabeth,


Thanks for your suggestion.  


At the moment this wouldn't be possible but we are happy to explore the possibilities of this feature being picked up. You can follow this space for any updates on the new features/enhancements from us. 


Thanks!

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